Privacy Policy

Overview

Spindle (“Spindle,” “we,” “us,” or “our”) provides software for managing the buying, preparation, and resale of physical goods. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use our website at projectspindle.com and the related applications and services (collectively, the “Service”).

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

Information We Collect

We collect the following categories of information:

• Account information. When you create an account, we collect your name, email address, and authentication identifiers from sign-in providers you choose (such as Google).
• Connected service data. When you connect a third-party marketplace or platform (such as eBay) via OAuth, we receive tokens and limited account data needed to operate the Service on your behalf — for example, listings, orders, fulfillment status, and pricing data. We do not receive or store your password for those services.
• Inventory and operational data. Information you submit about products, suppliers, costs, photos, and workflow events, used to operate the resale lifecycle inside Spindle.
• Usage data. Log data, device identifiers, IP address, browser type, pages visited, and timestamps, collected automatically when you use the Service.
• Communications. Messages you send us, support requests, and any feedback you provide.

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service;
• Operate workflows on your behalf with connected platforms (such as syncing listings or pricing on eBay);
• Authenticate users and protect against fraud and abuse;
• Communicate with you about your account, security alerts, and product updates;
• Generate aggregated analytics that help us improve the Service; and
• Comply with legal obligations and enforce our terms.

How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers. With vendors that help us run the Service (hosting, databases, email delivery, error monitoring, analytics) under contractual confidentiality obligations.
• Connected platforms. With third-party services you have authorized — for example, sending a listing update to eBay at your direction.
• Legal requests. When required to comply with applicable law, lawful requests from public authorities, or to protect the rights, safety, and property of Spindle, our users, or the public.
• Business transfers. In connection with a merger, acquisition, or sale of assets, in which case we will provide notice before personal information is transferred and becomes subject to a different policy.

Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time as described below.

Security

We use industry-standard administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and audit logging. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete personal information we hold about you;
• Object to or restrict certain processing of your information;
• Port your information to another service;
• Withdraw consent where we rely on consent as a legal basis for processing; and
• Disconnect any third-party platform you previously authorized via OAuth.

To exercise these rights, contact us at privacy@projectspindle.com. We will respond within the timeframe required by applicable law.

Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling them may limit functionality.

Third-Party Services

The Service integrates with third-party platforms (such as eBay, Google, and Slack). Your use of those services is governed by their own privacy policies. We encourage you to review them. Spindle is not responsible for the privacy practices of third parties.

Children's Privacy

The Service is not directed to children under 13 (or under 16 where applicable), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

International Users

Spindle is operated from the United States. If you access the Service from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If changes are material, we will provide additional notice (for example, by email or an in-app notification).

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at privacy@projectspindle.com.